Navigate
by Zero Hour Health
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Affordable Mental Health Support Built For The Hospitality Industry

3 out of 4 employees are more likely to stay in a job that offers high-quality mental health resources.

Navigate by Zero Hour Health is built to keep foodservice and hospitality employees happier, healthier, and working their best.

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Your Employees Need Help

By now, you’ve surely heard about or experienced the mental health crisis we’re facing in this country. Young people, who make up much of the hospitality industry, are even more likely to be struggling.

With Navigate, we can provide real-time support and resources for your employees, at a fraction of the cost of a full-scale EAP. 

And for those with EAPs, where utilization rates are often painfully low, we can help your employees actually make the most of the resources you’re making available to them.

89%

Mental Health Is A Leading Cause of Turnover

89% of those who either recently left their job (or were planning to) said they felt burned out and unsupported.
200 Million

Workdays Lost Each Year

200 million workdays are lost due to mental health each year, which amounts to more than $16.8B of productivity.
14.8 Million

Americans had a major depressive episode in 2020

Depression is the #1 cause of workplace absenteeism in the US

Navigate Is Your Solution

Navigate by Zero Hour Health gives your employees access to high quality mental health resources instantly - all by text message with real people. The Navigate chat line helps your employees by quickly and easily connecting them - in real-time and on-demand - with trusted and confidential Navigators who get to know their mental health issues and find an individualized path forward using the best resources available.

‍Navigate can serve as an EAP at a fraction of the cost, or a perfect complement to your existing EAP that can increase employee engagement by as much as 5x.

In short, Navigate is an affordable mental health solution that your employees will ACTUALLY use!

Ready to learn more?

Schedule A Demo!

How This All Works

Step 1
Step 2
Step 3

Step 1:

Your team can click a link or scan a QR code to begin the chat.

No need to memorize a phone number or type anything. Just scan the QR code or click the link, and it'll pull up a pre-filled text message ready to go - all they do is hit SEND!

Step 2:

Your employees chat directly with our team of trained Navigators.

We're here to lend a supportive and confidential ear, and to help them navigate the resources available to them based on their specific situation.

If you have an EAP, we can help them navigate the bureaucracy and expedite getting an appointment (but only if it's necessary!).

If you don't have an EAP, we can help them find resources that fit their demographic, location, and industry.

Step 3:

We make a judgement call on whether additional care is needed.

Most of the time, having a thoughtful, guided conversation will be enough to help your employees get through the day and on track for getting longer term help.

But if this employee needs more significant, ongoing care, we'll always refer them to an EAP you provide, health insurance they already have, or we'll set them up for a month of Talkspace.

Step 1:

Your team can click a link or scan a QR code to begin the chat.

No need to memorize a phone number or type anything. Just scan the QR code or click the link, and it'll pull up a pre-filled text message ready to go - all they do is hit SEND!

Step 2:

Your employees chat directly with our team of trained Navigators.

We're here to lend a supportive and confidential ear, and to help them navigate the resources available to them based on their specific situation.

If you have an EAP, we can help them navigate the bureaucracy and expedite getting an appointment (but only if it's necessary!).

If you don't have an EAP, we can help them find resources that fit their demographic, location, and industry.

Step 3:

We make a judgement call on whether additional care is needed.

Most of the time, having a thoughtful, guided conversation will be enough to help your employees get through the day and on track for getting longer term help.

But if this employee needs more significant, ongoing care, we'll always refer them to an EAP you provide, health insurance they already have, or we'll set them up for a month of Talkspace.

Frequently Asked Questions

Is Navigate a bot service or real people?

Your employees will always chat directly with a real, live, human Navigator! While there are definitely some good use-cases for bots or AI in some scenarios, we have a team of trained clinical professionals who are on-call to chat with your employees.

How do employees use Navigate?

Our goal was to make using Navigate as easy, frictionless, and natural as possible. So we primarily interact by text message. Everyone can do it, there's nothing to install, and for young people, it's the most natural way to communicate. The other helpful factor with text messaging is that our conversations don't have to happen all at once, your employee can start chatting before work, continue on their break, and maybe wrap it up in the evening. No need for scheduled appointments, long waits, etc.

We can also chat back and forth by email!

How do employees get started?

Getting started with EAPs is often the hardest part. It's where many people get lost or frustrated and just give up. So making this as smooth and fast as possible was one of our focuses.

All your employees need to do is click a link, scan a QR code, or type in the phone number and send us a message. We'll reply to them and ask for their employee ID number. That's it! Once we've identified them, we can jump right into the conversation. No cumbersome registrations, logins, or waiting periods.

We had an EAP but no one used it. Will this be different?

We’ll work with your team to get you to great employee participation. We can work with your team to provide a communication plan, poster templates, new employee onboarding, and even the option to mass text your employees if you have their phone numbers already. And if you're already doing wellness checks with us, we've already got all their phone numbers!

We’ll also help provide training to your managers about how to spot and support employees who might be struggling. Through a partnership with the Jed Foundation, we can provide materials or even formalized training to your leadership team.

So is this therapy?

In short, no. We are not trying to replace an ongoing, clinical relationship with your employees. We're there to provide a confidential, supportive "ear". Sometimes all you need is someone to listen who won’t judge you, isn’t a parent or partner, and isn’t someone who works with you day to day. Our team is highly qualified and deeply ingrained in the hospitality industry and your workforce.

From there, we can help them access the best possible resources, whether it's through those provided to them by you, health insurance, local community entities, or our therapy partner, Talkspace.

What kind of support will people get?

Each employee gets individual guidance based on the conversation they have with our Navigator. Simply handing a list of resources to an employee in distress is useless. So our team puts together a simple, concise list of resources for each of your employees based on their situation, their location, and their specific needs. If we feel strongly that they need ongoing mental health services, we will help them navigate what they have access to or refer them to Talkspace.

Is this a suicide chat line?

No, we are not here to replace 911, the Suicide Prevention Hotline, the Crisis Text Line, or the new 988 hotline.

If we feel an employee might harm themselves or others, we will refer them to one of these resources or contact them ourselves.

Navigate Can Integrate With (Or Replace) An EAP

If you have an EAP...

The number one complaint about EAPs is that they have a bad user experience for your employees. As a result, EAPs almost always have very low utilization. We can help your employees navigate the bureaucracy and expedite getting an appointment (but only if it's necessary!). 

As a result, we can increase participation by up to 5x.

If you DON'T have an EAP...

Navigate can serve as an "EAP-light," 80% of the value for 20% of the cost!

We can give employees useful resources or even help them find hyper-specific resources that fit their demographic, location, and industry.

Let us show you how we can keep your employees happy and healthy.

We develop a plan to work with your workforce, company culture, and special needs. So let's schedule some time to chat about what you need and we can help put together a proposal with pricing tailored just for you.

Success!

Someone from ZHH will reach out in just a few minutes to setup a conversation and demo.

We're looking forward to hearing how we can help your team!
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